Mediation is a voluntary confidential process that allows parties resolve their conflict in a mutually agreeable way with the help of a neutral third party, a Mediator. The Mediator does not impose a solution but rather works with all parties to create their own solution.
Mediation may avoid the need for other dispute resolution methods including formal investigation of complaints and/or legal proceedings.
Mediation Policy Revised October 2019
Organisations may request the appointment of a Mediator in circumstances where they believe Mediation may help in resolving a workplace dispute.
To request the assistance of a Mediator and/or to seek further advice/information on Mediation, please contact:
Mary Smyth
Coordinator
CPSMS
Tel: 01-8171004
Email: Mary.Smyth@valoff.ie
