The Civil Service is committed to providing efficient and well managed services. All civil servants shall comply with the Code of Standards and Behaviour and all policies relating to terms and conditions of employment. In circumstances where a concern arises about the conduct or performance of an individual it may be necessary to take disciplinary action. Where such circumstances arise, all civil servants must be treated in a fair and equitable manner in accordance with the principles of natural justice which will normally include:
- The right of a civil servant to be informed of any concern about his or her conduct;
- The right of reply to any such concern;
- The right to be represented by a serving civil servant or by an official employed by a trade union holding recognition from the relevant Department or Office in respect of civil servants at that grade or rank; and
- The right to a fair and impartial determination of the matter after all relevant facts have been considered.
Line managers are responsible for making civil servants aware of the acceptable standards of attendance, work performance and conduct expected from them and for dealing with shortcomings promptly and fairly. In general the line manager will deal with any concern on an informal basis through discussion and appropriate assistance rather than through the formal disciplinary procedure.
Where the matter is more serious or there has been no resolution following informal processes, the relevant manager should follow the procedures in the Disciplinary Code, Circular 19/2016.