Mediation is a process whereby an independent third party is appointed as a mediator to help reach a negotiated settlement with one or more employees between staff and the organisation. Mediation is a voluntary process to resolve disputes and shall not take place without the express agreement of all the relevant parties.

Using mediation can mean that avoiding legal proceedings which can prove costly to both parties and be disruptive to the lives of those in dispute and Civil Service operations.

This document provides information about the Mediation process.

Departments and Offices should be aware that they can appoint a mediator where they think it could help to resolve a dispute in the workplace.

Departments/Offices can get further advice/information on mediation from The Mediators’s Institute of Ireland